Shipping Policy

Last updated: August 10, 2026

This policy applies to purchases made directly from On Three Racing LLC through our website.

Processing Time

Please allow 2–3 business days for us to process and pack an in-stock order before it ships. This processing period begins after the order is placed and is separate from the carrier's estimated transit time.

Processing may take longer during launches, promotions, holidays, or unusually high order volume. Orders placed on weekends or holidays begin processing on the next applicable business day.

An order is considered in fulfillment once picking, packing, processing, or shipping-label creation has begun. Orders in fulfillment cannot be canceled

Express Shipping

Express Shipping moves your order ahead of standard orders in our fulfillment queue. Express orders are typically processed and shipped within 1–2 business days.

This service uses the same shipping carrier/service selected at checkout. The Express Shipping fee is for prioritized order processing—not expedited carrier transit time or guaranteed delivery dates.

While we make every effort to meet the 1–2 business day processing window, fulfillment may occasionally take longer during high-volume periods, launches, promotions, holidays, or other unforeseen circumstances.

If we do not ship your eligible Express Shipping order within 1–2 business days, we are happy to refund the difference between Express Shipping and Standard Shipping upon request. For example, if Express Shipping was $14.99 and Standard Shipping was $8.99, we would refund $6.00.

Pre-Sale Items

Pre-sale items are expected to arrive at our facility approximately 10–14 business days after the pre-sale drop closes. Once the items arrive, please allow an additional 2–3 business days for processing, packing, and shipment.

These timeframes are estimates. They do not include the carrier's transit time from our facility to the customer. If an order contains both in-stock and pre-sale items, the entire order may be held and shipped together when the pre-sale item becomes available.

Delivery Estimates

Shipping speed depends on when the order was placed, the shipping service selected and paid for at checkout, the destination, and carrier conditions.

For USPS transit estimates, Monday through Friday are generally counted as USPS business or delivery days, excluding federal or postal holidays. The delivery estimate shown at checkout or by the carrier begins after processing and carrier acceptance; it is not the total time from order placement.

All delivery dates are estimates, not guarantees. Weather, service interruptions, peak volume, or other carrier events may cause delays after a shipment leaves our facility. We are not responsible for carrier delays, but we will provide tracking and reasonable assistance.

Tracking

Tracking will be sent to the email address or phone number provided with the order when available. Tracking may take time to update after a label is created or the package is transferred to the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate address at checkout. Email contact@onthreeracing.com immediately if a correction is needed. We cannot guarantee changes after an order is submitted or fulfillment begins.

If a package is returned because of an incorrect or incomplete address, refusal, failed delivery, or failure to claim it, the original shipping charge is non-refundable. The customer is responsible for return-to-sender fees and the cost of reshipping.

Lost Packages

If tracking has not updated for an extended period or the package appears lost in transit, email contact@onthreeracing.com with your order number. We may open a carrier claim and request documentation.

A replacement or refund will be considered after the carrier confirms the package is lost or its investigation is complete. Do not file a duplicate carrier claim unless we instruct you to do so.

Packages Marked Delivered

If tracking shows delivery but the package cannot be located:

• Check side doors, porches, mail areas, and parcel lockers;

• Ask household members and neighbors;

• Allow until the end of the next business day in case of an early scan; and

• Contact the carrier for delivery details.

If it remains missing, email contact@onthreeracing.com promptly. A delivered scan does not automatically qualify an order for a refund or replacement. We will review the tracking information and assist with a carrier claim when possible.

Items Damaged During Shipping

If an item arrives damaged, email contact@onthreeracing.com within 7 calendar days of delivery and follow our Return and Refund Policy. Approved shipping-damage claims are resolved by replacement rather than refund.

Nothing in this policy limits rights or remedies that cannot legally be limited.