Return and Refund Policy

Last updated: August 10, 2026

This Return and Refund Policy applies to purchases made directly from On Three Racing LLC through our website. By placing an order, you agree to the terms below.

Returns

You must contact us to request a return within 7 calendar days after tracking shows the order was delivered. Returns sent without prior approval may be refused or returned to the sender.

To qualify for a return, merchandise must be:

• New, unused, and uninstalled;

• Free from scratches, marks, bending, wear, adhesive residue, or other damage;

• In its original packaging with all included parts, inserts, hardware, and accessories; and

• Accompanied by proof of purchase from On Three Racing.

Installing or mounting a product constitutes use. We may deny a return if the merchandise does not meet every eligibility requirement above.

Unless the return is caused by our error or a verified defect, the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service because the customer remains responsible for the return until it is delivered to us.

Final-sale items, gift cards, and customized or personalized products cannot be returned unless they arrive damaged, defective, or incorrect. Any item specifically marked Final Sale before purchase is not eligible for return.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged during shipping, defective, or different from what you ordered, contact us within 7 calendar days of delivery.

Your request must include:

• Your order number;

• Clear photos of the item and the issue;

• Photos of the shipping box and packaging if the item was damaged in transit; and

• Any other information reasonably needed to review the claim.

Approved shipping-damage claims will be resolved by replacement, not a refund. Keep the damaged item and all original packaging until we confirm that they may be discarded or provide return instructions. Items that are discarded, installed, altered, or used before the claim is reviewed may not qualify for replacement.

If we sent the wrong item or the item has a verified manufacturing defect, we will provide an appropriate replacement or other remedy at no additional cost, as required by applicable law.

Refunds

We will inspect approved returns after they are received. If the return is accepted, the refundable product amount will be issued to the original payment method. Original shipping charges and customer-paid return shipping costs will not be refunded.

Please allow up to 5 business days after inspection for us to process an approved refund. Your bank or payment provider may require additional time to post the credit to your account.

Items returned used, damaged, incomplete, outside the return period, or without authorization may be denied a refund. If a denied return is available to be shipped back, the customer will be responsible for the additional shipping cost.

Exchanges

We do not offer direct exchanges. If you want a different item, submit an eligible return and place a new order. This helps ensure that the desired item does not sell out while the return is in transit.

How to Request a Return, Cancellation, or Replacement

Contact On Three Racing through the contact method listed on our website. Include your order number and the email address used to place the order.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.